Work where guests
fall in love.

the role

You are the first face a guest sees when they walk through the blue gate — and the last person who makes sure the day ran cleanly. This role combines front-of-house hospitality with genuine operational and administrative responsibility. It is not a desk job — it is a full operations role for someone who wants to understand how a boutique hotel actually runs.

what you will do

• Welcome and check in guests from across the world — warmly and professionally
• Manage bookings, payments, and room assignments using our in-house system
• Handle guest questions, requests, and local recommendations with confidence
• Coordinate airport shuttles, laundry, and F&B requests for in-house guests
• Open and close the shift — cash book, inventory check, handover notes
• Respond to messages via WhatsApp and assist with late arrivals
• Support day-to-day operational admin — supplier coordination, records, scheduling support
• Assist with OTA inbox management (Booking.com, Airbnb, Hostelworld, Agoda)
• Maintain accurate shift logs, payment records, and guest data

what we are looking for

• Warm, professional manner — you make people feel at home immediately
• Confident English — spoken and written (additional languages are a plus)
• Comfortable with technology — phones, tablets, basic software
• Organised and detail-oriented — good admin is as important as good service
• Calm under pressure and able to manage multiple tasks simultaneously
• Honest, punctual, and takes the shift seriously
• Prior hospitality experience is welcome but not required — attitude over CV

what you will learn

• Professional front-office and hospitality operations at an internationally facing property
• Guest communication, conflict resolution, and service recovery
• Revenue handling, shift reporting, and property management workflows
• Booking platform management across all major OTAs
• Hotel operational admin — supplier management, record-keeping, scheduling
• How a modern boutique hotel operates end-to-end across every department

the role

Housekeeping at Seconds Colombo is not just cleaning rooms. It is the final step in the guest experience — the moment before someone walks in and forms their first impression of their space. We take this seriously, and we look for people who do too.

what you will do

• Prepare rooms and dorm beds to a consistent, high standard before every check-in
• Follow a structured daily cleaning checklist across all room types
• Report maintenance issues, missing items, or guest damage promptly
• Manage linen, towels, and amenity stock with care and minimal waste
• Coordinate with reception for check-out times and early arrivals
• Support the garden and common area upkeep during quieter periods

what we are looking for

• Reliable, self-motivated, and thorough — you notice what others miss
• Takes quiet pride in a room that looks exactly right
• Trustworthy and respectful of guest privacy and belongings
• Able to work efficiently within the turnaround window between guests
• Prior experience in hospitality housekeeping is an advantage

what you will learn

• Professional housekeeping standards for a Tourism Board approved property
• Linen and inventory management across a busy boutique hotel operation
• Guest experience design — how the physical space shapes every review
• How to work as part of an integrated hotel operations team